The Fillmore Charlotte + The Underground Frequently Asked Questions
Venue Information
Please feel free to call us directly 980-266-6460 from Monday - Friday 8am - 4pm or email us at FillmoreCLT.info@livenation.com and we will be happy to answer any questions you have.
Business Hours: Monday - Friday from 8 AM - 4 PM
Physical & Mailing Address: 820 Hamilton Street, Charlotte, NC 28206
Phone Number: (980) 266-6460
Email for General Information: FillmoreCLT.info@LiveNation.com
Email for Box Office: FillmoreCLTBoxOffice@LiveNation.com
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The Fillmore Charlotte + The Underground (right next door) are located at 820 Hamilton Street, Charlotte, NC 28206.
Doors generally open one hour before the show's scheduled start time. You can visit the event page to find the scheduled door time for your show.
Unless otherwise noted, most shows are all ages. Age restricted shows will be notated under 'More Info' when purchasing tickets on LiveNation.com. All patrons regardless of age must have a ticket to enter the facility. 18+ or 21+ shows will require a valid ID.
We have a No Re-Entry policy. You may exit the venue for air or a cigarette if you exit to our smoking patios. At The Fillmore the smoking / outdoor area is located near the bathrooms. At The Underground they are located to the right of the stage while watching a show.
Cashless payments will be available at all points of sale and are recommended.
The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.
Do bring yourself, your ticket, your friends, and your photo I.D.
Please note water refill stations are located throughout the venue or free water is provided when asked at concessions.
Items NOT Allowed in The Fillmore Charlotte + The Underground (include but not limited to):
- Weapons
- Bags over 12” x 6” x 12”
- Alcohol
- Drugs
- Professional Cameras
- Pet
- Laser pointers
- Light up whips
- Light up/flow toys
- Glow sticks
- Hula hoops
- Skates
- Wallet chains
- Spiked jewelry or belts
- Banners
- Flyers
- Beach balls
- Full face covering masks
- Frisbees
- Fireworks
- Umbrellas
The Artist dictates our night-to-night camera policy. We generally allow small, personal cameras into the venue. We do not allow professional (detachable lens style) cameras into the venue. If you do bring this type of camera, you will be asked to take it back to your car.
There are some artist's who restrict ALL cameras. Please check artist’s socials or call/email the venue if you are unsure about the camera policy for the show you are attending.
Video taping is not allowed under any circumstances at any show. Any professional video equipment will be confiscated for the remainder of the event.
Some artists allow and encourage audio taping at their shows (and have their own policies posted on their websites). We suggest you check on the band's official website/message board regarding their taping policies.
Media Passes – if you are trying to obtain a media pass for a show you will need to reach out to the artist, tour, or agency yourself to get approval for this. The venue staff does not approve media passes.
No specific dress code, but clothing and shoes are required. Style is totally up to you.
We do not allow full-face covering masks or full-face paint.
No. Smoking inside is prohibited by North Carolina State Law. We do have a patio located outside for patrons who wish to smoke.
If you notice you are missing an item during a show check with any of our event staff at the front door at the end of the show. Any items turned into us at the end of a show are held in the Fillmore Administration Offices. Please call our office at (980) 266-6460 or email us at FillmoreCLT.info@livenation.com to see if we have your item.
Thank you for your interest in joining the Live Nation family with our two venues - The Fillmore Charlotte & The Underground!
WHO ARE YOU?
- Passionate and motivated.
- Driven, with an entrepreneurial spirit.
- Resourceful, innovative, forward thinking and committed.
At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
APPLY HERE:
**You must apply online to be considered. Please include your most updated resume during your application process.
https://www.livenationentertainment.com/careers/
QUESTIONS:
For any further questions please email our general information email and someone will get back to you during regular office hours
Monday – Friday: 8:00 AM – 4:00 PM – FillmoreCLT.info@LiveNation.com
Box Office
Box Office Email: FillmoreCLTBoxOffice@LiveNation.com.
If you’d like to purchase tickets, you can visit us at www.livenation.com.
The box office at The Fillmore Charlotte and The Underground is open on-day-of-show only, approximately two hours before doors open.
The most convenient way to purchase tickets is through www.LiveNation.com.
Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void. Ticket holders who purchase tickets from unauthorized sources may not receive important information pertaining to their show.
Unless otherwise stated we do not have seats for shows as we are a General Admission/Standing Room only concert venue. That said, your tickets will have a seat number and a row number listed (for our internal tracking purposes), however they do not bind you to a certain spot in the venue. A small number of Premium Seats are generally available. For information visit our Premium Tickets Page.
All our events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print.
For more information on mobile entry, click here.
Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.
All guests picking up a ticket from Will Call must present a valid form of photo ID. The name on the ID must match the name on the guest list.
If a show is cancelled due to unforeseen circumstances (artist illness for example) you will be refunded the entire amount (services fees included) of your ticket price via the point of purchase. If you purchased a ticket online - your credit card will automatically be refunded (if the show is not rescheduled for a later date). You can always also call 800-745-3000 to speak to a Ticketmaster representative regarding your refund or come down to our Box Office to inquire in person.
Upgrades
Park like a rockstar with reserved parking closer to the venue! The VIP Parking lot in next to the parking deck across the street.
This lot opens after 5 PM.
Please show our team member your VIP Parking ticket for entry. They will give you a slip of paper showing that you have paid for parking.
*THIS IS NOT A CONCERT TICKET*
Please note, this parking is a separate transaction and delivery from your ticket purchase. VIP Parking can be purchased by clicking here and choosing the show you will attend.
Skip the GA line! Fast Lane guests will be able to enter the venue faster through a seperate line. You will be able to start entering at door time (1 hour prior to show start time).
THIS IS NOT AN EARLY ENTRY!
*NOT A CONCERT TICKET!*
A separate ticket to the corresponding event must accompany your Fast Lane pass for admission. One voucher per event ticket (per person) is required. Fast Lane can be purchased by clicking here and choosing the show you will attend.
Pre-show guests get access to our outdoor patio 1 hour prior to door time (2 hours prior to show time). You will be able to purchase food and beverage during this time and get priority entry into the venue at door time.
THIS IS NOT AN EARLY ENTRY!
Any tour packages (Meet & Great, Tour Early Entry, etc) guests will already be inside the venue when you enter. However, Pre-show guests enter the venue AT door time BEFORE Fast Lane, VIP Club, & GA lines are allowed to enter the venue.
Please check in with a staff member outside to gain access to the Pre-Show patio area.
THIS IS NOT A CONCERT TICKET!
A separate ticket to the corresponding event must accompany your Pre-Show Pass for admission. One voucher per event ticket (per person) is required. Purchase a Pre-Show Pass by clicking here and choosing the show you will attend.
*SEAT NOT INCLUDED*
Get access into the VIP Club area! A private area within the venue that includes amenities such as – private bar with top-tier liquor offerings, private restrooms, & a private area with more space to enjoy the show. The VIP Club area is on a raised platform and your VIP Club upgrade already includes the Fast Lane entrance.
With this upgrade, it's easy to be a VIP! Don't miss this opportunity to experience the best in amenities the venue has to offer! This is not a ticket to the show.
*NOT A CONCERT TICKET!*
A separate ticket to the corresponding event must accompany your VIP Club pass for admission. One voucher per event ticket (per person) is required. Purchase VIP Club by clicking here and choosing the show you will attend.
Find the VIP Club Menu with pricing here. Exclusively for The Fillmore Charlotte
Includes one Non-Alcoholic Beverage and one choice between Mini Corn Dogs or Chicken Tenders, both served with French Fries. No Substitutions. Can be redeemed only for the event purchased and must be redeemed at our Market Place located on Tier 3 of the Fillmore. No refunds if voucher is not redeemed. *THIS IS NOT A CONCERT TICKET*
The Fillmore Meal Package can be purchased by clicking here and choosing the show you will attend.
Includes one Non-Alcoholic Beverage and one choice between Mini Corn Dogs or Chicken Tenders, both served with French Fries. No Substitutions. Can be redeemed only for the event purchased and must be redeemed at our Market Place located at Bar 2 in The Underground. No refunds if voucher is not redeemed. *THIS IS NOT A CONCERT TICKET*
The Underground Meal Package can be purchased by clicking here and choosing the show you will attend.
Parking
The NC Music Factory has a parking lot located across the street from the venue just past the AvidXchange building. They may charge parking fees. These fees may vary and are NOT venue fees.
Park like a rockstar with reserved parking closer to the venue! The VIP Parking lot in next to the parking deck across the street. Purchase VIP Parking by clicking here and choosing the show you will attend.
This lot opens after 5 PM.
Please show our team member your VIP Parking ticket for entry. They will give you a slip of paper showing that you have paid for parking.
*THIS IS NOT A CONCERT TICKET*
Please note, this parking is a separate transaction and delivery from your ticket purchase.
At The Fillmore Charlotte + The Underground the drop-off and pick up area is located in front of the Box Office (in front of The Fillmore Charlotte). Guests will get dropped off at the sidewalk.
The Fillmore Charlotte and the Underground are located in the NC Music Factory. The NC Music Factory has a parking lot located across the street from the venue just past the AvidXChange building. There is accessible parking located on the first level of the parking deck and accessible spots located outside the parking deck. The accessible parking belongs to the NC Music Factory and they may charge parking fees. These fees may vary and are NOT venue fees. The accessible parking is first come, first served and please be advised that parking is limited.
An accessible placard is required to park in any of the accessible spaces.
If you wish to drop off a member of your party, please drop them off at the main entrance.
If you scroll further down the FAQs page you will see an accessibility accommodations section and you can also find that information under the accessibility section on the website located here.
Concessions
Yes. We have an assortment of alcoholic and non-alcoholic beverages, as well as food items. The Fillmore Charlotte & The Underground offer a variety of alcoholic beverages to our guests who are of legal age. Guests must show valid photo identification to purchase these beverages and there is a maximum number of beverages a guest may purchase per any one time sale. The Fillmore Charlotte & The Underground have the right to decline sale of such beverages to a guest at any time.
Make sure to check out our Meal Packages under the Upgrades tab, which include a meal item, side, and non-alcoholic beverage. Available on a show-by-show basis.
Find the general admission menu with pricing here.
Find the VIP Club Menu with pricing here. Exclusively for The Fillmore Charlotte
Accessibility Services
The Fillmore + The Underground strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit at email FillmoreCLT.info@livenation.com or call us at (980) 266-6460. Our box office is open show day only, starting approximately two hours before doors open.
Arrival & Accessible Entrances:
The main entrance to The Fillmore Charlotte + The Underground is fully accessible. If you have a question or need assistance when at the venue please ask a member of our Guest Services team at the venue. The entrance when entering The Fillmore Charlotte + The Underground is fully accessible and flat. The inside of both venues is a flat surface and fully accessible. There are stairs located in The Fillmore Charlotte to go to the back of the room and there is a ramp to avoid these stairs. There is also a ramp to enter the VIP Club at The Fillmore Charlotte. Please let our guest services team know if you need to be directed to the ramp.
Restrooms:
Accessible restrooms are located in everyone bathroom at The Fillmore Charlotte + The Underground. When you enter The Fillmore Charlotte, you will walk past the stage and turn right to enter the bathrooms. We also have accessible restrooms located in the VIP Club at The Fillmore Charlotte. There is also a ramp to enter the VIP Club at The Fillmore Charlotte. The Underground bathrooms are located straight ahead when you enter the venue behind the stage. All accessible restrooms are single user and first come, first served.
Concession Stands:
There are accessible concession stands located in the Fillmore Charlotte + The Underground. If you need assistance when at the concession stands, let our member services team know and they will get you assistance when ordering.
Ticketing:
Accessible tickets can be purchased online via www.livenation.com. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.
The box office at The Fillmore Charlotte + The Underground is open show day only, starting approximately two hours before doors open. The box office is not equipped to take ticket orders over the phone. Our accessible seating area can reach capacity early. After purchasing your General Admission tickets, please contact The Fillmore Charlotte + The Underground directly to set up a reservation for an accessible seating accommodation please email FillmoreCLT.info@livenation.com or call (980) 266-6460.
Accessible Parking:
The Fillmore Charlotte and the Underground are located in the NC Music Factory. The NC Music Factory has a parking lot located across the street from the venue just past the AvidXChange building. There is accessible parking located on the first level of the parking deck and accessible spots located outside the parking deck. The accessible parking belongs to the NC Music Factory and they may charge parking fees. These fees may vary and are NOT venue fees. The accessible parking is first come, first served and please be advised that parking is limited.
An accessible placard is required to park in any of the accessible spaces.
If you wish to drop off a member of your party, please drop them off at the main entrance.
Medication Needs:
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
Dietary Needs:
The Fillmore Charlotte + The Underground takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
Oversize bags for medical needs:
Guests requiring larger amounts of medically necessary supplies in reasonable quantities must be declared and subjected to additional screening upon entry. Security will put a medical tag on your bag. Only these items are not subjected to our baggage policy. Please inform the staff of this when you arrive at the gates.
Service Animals:
At The Fillmore Charlotte + The Underground, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
Sign Language Interpretation:
If you will need an interpreter for an event, please email your request to FillmoreCLT.info@livenation.com at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats.
Assisted Listening Devices:
Assistive Listening Devices (ALDs) technology at The Fillmore Charlotte + The Underground is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you are not able to use your device, please see a member of the guest services team upon your arrival. They will provide you with an Assisted Listening Device. Please be aware these are in limited quantities and first come, first served.
The Fillmore Charlotte + The Underground has Listen, Tech-enabled. The app is available to download here before your visit: Apple and Google.
-
Connect to Wi-Fi network Free_Fan_Wifi
-
Download the Listen Everywhere app via the App Store
-
Connect to the audio channel in the app
-
Enjoy the show!
If you are having any issues using the Listen Everywhere app please let our Guest Services team know and they can help you get assistance.
Mobility Device Storage:
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.
The main entrance to The Fillmore Charlotte + The Underground is fully accessible. If you have a question or need assistance when at the venue please ask a member of our Guest Services team at the venue. The entrance when entering The Fillmore Charlotte + The Underground is fully accessible and flat. The inside of both venues is a flat surface and fully accessible. There are stairs located in The Fillmore Charlotte to go to the back of the room and there is a ramp to avoid these stairs. There is also a ramp to enter the VIP Club at The Fillmore Charlotte. Please let our guest services team know if you need to be directed to the ramp.
Accessible restrooms are located in everyone bathroom at The Fillmore Charlotte + The Underground. When you enter The Fillmore Charlotte, you will walk past the stage and turn right to enter the bathrooms. We also have accessible restrooms located in the VIP Club at The Fillmore Charlotte. There is also a ramp to enter the VIP Club at The Fillmore Charlotte. The Underground bathrooms are located straight ahead when you enter the venue behind the stage. All accessible restrooms are single user and first come, first served.
There are accessible concession stands located in the Fillmore Charlotte + The Underground. If you need assistance when at the concession stands, let our member services team know and they will get you assistance when ordering.
Accessible tickets can be purchased online via www.livenation.com. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.
The box office at The Fillmore Charlotte + The Underground is open show day only, starting approximately two hours before doors open. The box office is not equipped to take ticket orders over the phone. Our accessible seating area can reach capacity early. After purchasing your General Admission tickets, please contact The Fillmore Charlotte + The Underground directly to set up a reservation for an accessible seating accommodation please email FillmoreCLT.info@livenation.com or call (980) 266-6460.
The Fillmore Charlotte and the Underground are located in the NC Music Factory. The NC Music Factory has a parking lot located across the street from the venue just past the AvidXChange building. There is accessible parking located on the first level of the parking deck and accessible spots located outside the parking deck. The accessible parking belongs to the NC Music Factory and they may charge parking fees. These fees may vary and are NOT venue fees. The accessible parking is first come, first served and please be advised that parking is limited.
An accessible placard is required to park in any of the accessible spaces.
If you wish to drop off a member of your party, please drop them off at the main entrance.
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
The Fillmore Charlotte + The Underground takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
Guests requiring larger amounts of medically necessary supplies in reasonable quantities must be declared and subjected to additional screening upon entry. Security will put a medical tag on your bag. Only these items are not subjected to our baggage policy. Please inform the staff of this when you arrive at the gates.
At The Fillmore Charlotte + The Underground, we have specific guidelines to ensure that all guests—and their service animals—are supported throughout their visit.
Service animals are defined by the Americans with Disabilities Act (ADA) as dogs or miniature horses that are individually trained to do work or perform tasks directly related to a person’s disability. Service animals must be housebroken and remain under the control of their handler at all times. This may include the use of a harness, leash, or other tether.
Service animals are expected to behave appropriately and may not repeatedly bark, growl, jump on, or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately. Live Nation and its operating partners reserve the right to deny access to a service animal that disrupts venue operations.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Emotional support animals, comfort animals, therapy dogs, and all other species—wild or domestic, trained or untrained—are not recognized as service animals under Title III of the ADA. The Met employees are not required to care for or supervise service animals, including cleaning up after them. Service animals must remain on the floor and are not allowed on dining chairs, tables, or other furniture in our food and beverage locations.
If your service animal needs access to a relief area, please contact a member of the Guest Services team. You will be directed to exit and re-enter the venue with their assistance.
If you will need an interpreter for an event, please email your request to FillmoreCLT.info@livenation.com at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats.
Assistive Listening Devices (ALDs) technology at The Fillmore Charlotte + The Underground is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you are not able to use your device, please see a member of the guest services team upon your arrival. They will provide you with an Assisted Listening Device. Please be aware these are in limited quantities and first come, first served.
The Fillmore Charlotte + The Underground has Listen, Tech-enabled. The app is available to download here before your visit: Apple and Google.
- Connect to Wi-Fi network Free_Fan_Wifi
- Download the Listen Everywhere app via the App Store
- Connect to the audio channel in the app
- Enjoy the show!
If you are having any issues using the Listen Everywhere app please let our Guest Services team know and they can help you get assistance.
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.