Accessibility

The Fillmore + The Underground strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit at email FillmoreCLT.info@livenation.com or call us at (980) 266-6460. Our box office is open show day only, starting approximately two hours before doors open.

Arrival & Accessible Entrances:

The main entrance to The Fillmore Charlotte + The Underground is fully accessible. If you have a question or need assistance when at the venue please ask a member of our Guest Services team at the venue. The entrance when entering The Fillmore Charlotte + The Underground is fully accessible and flat. The inside of both venues is a flat surface and fully accessible. There are stairs located in The Fillmore Charlotte to go to the back of the room and there is a ramp to avoid these stairs. There is also a ramp to enter the VIP Club at The Fillmore Charlotte. Please let our guest services team know if you need to be directed to the ramp.

Restrooms:

Accessible restrooms are located in everyone bathroom at The Fillmore Charlotte + The Underground. When you enter The Fillmore Charlotte, you will walk past the stage and turn right to enter the bathrooms. We also have accessible restrooms located in the VIP Club at The Fillmore Charlotte. There is also a ramp to enter the VIP Club at The Fillmore Charlotte. The Underground bathrooms are located straight ahead when you enter the venue behind the stage. All accessible restrooms are single user and first come, first served.

Concession Stands:

There are accessible concession stands located in the Fillmore Charlotte + The Underground. If you need assistance when at the concession stands, let our member services team know and they will get you assistance when ordering.

Ticketing:

Accessible tickets can be purchased online via www.livenation.com. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.

The box office at The Fillmore Charlotte + The Underground is open show day only, starting approximately two hours before doors open. The box office is not equipped to take ticket orders over the phone. Our accessible seating area can reach capacity early. After purchasing your General Admission tickets, please contact The Fillmore Charlotte + The Underground directly to set up a reservation for an accessible seating accommodation please email FillmoreCLT.info@livenation.com or call (980) 266-6460.

Accessible Parking:

The Fillmore Charlotte and the Underground are located in the NC Music Factory. The NC Music Factory has a parking lot located across the street from the venue just past the AvidXChange building. There is accessible parking located on the first level of the parking deck and accessible spots located outside the parking deck. The accessible parking belongs to the NC Music Factory and they may charge parking fees. These fees may vary and are NOT venue fees. The accessible parking is first come, first served and please be advised that parking is limited.

An accessible placard is required to park in any of the accessible spaces.

If you wish to drop off a member of your party, please drop them off at the main entrance.

Medication Needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.

Dietary Needs:

The Fillmore Charlotte + The Underground takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.

Oversize bags for medical needs:

Guests requiring larger amounts of medically necessary supplies in reasonable quantities must be declared and subjected to additional screening upon entry. Security will put a medical tag on your bag. Only these items are not subjected to our baggage policy. Please inform the staff of this when you arrive at the gates.

Service Animals:

At The Fillmore Charlotte + The Underground, we have specific guidelines to ensure that all guests—and their service animals—are supported throughout their visit.

Service animals are defined by the Americans with Disabilities Act (ADA) as dogs or miniature horses that are individually trained to do work or perform tasks directly related to a person’s disability. Service animals must be housebroken and remain under the control of their handler at all times. This may include the use of a harness, leash, or other tether.

Service animals are expected to behave appropriately and may not repeatedly bark, growl, jump on, or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately. Live Nation and its operating partners reserve the right to deny access to a service animal that disrupts venue operations.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Emotional support animals, comfort animals, therapy dogs, and all other species—wild or domestic, trained or untrained—are not recognized as service animals under Title III  of the ADA. The Met employees are not required to care for or supervise service animals, including cleaning up after them. Service animals must remain on the floor and are not allowed on dining chairs, tables, or other furniture in our food and beverage locations.

If your service animal needs access to a relief area, please contact a member of the Guest Services team. You will be directed to exit and re-enter the venue with their assistance.

Sign Language Interpretation:

If you will need an interpreter for an event, please email your request to FillmoreCLT.info@livenation.com at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats. 

Assisted Listening Devices:

Assistive Listening Devices (ALDs) technology at The Fillmore Charlotte + The Underground is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you are not able to use your device, please see a member of the guest services team upon your arrival. They will provide you with an Assisted Listening Device. Please be aware these are in limited quantities and first come, first served.

The Fillmore Charlotte + The Underground has Listen, Tech-enabled. The app is available to download here before your visit: Apple and Google.

Connect to Wi-Fi network Free_Fan_Wifi

Download the Listen Everywhere app via the App Store

Connect to the audio channel in the app

Enjoy the show!

If you are having any issues using the Listen Everywhere app please let our Guest Services team know and they can help you get assistance.

Mobility Device Storage:

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.