Accessibility

The main entrance to The Fillmore Charlotte + The Underground is fully accessible. If you have a question or need assistance when at the venue please ask a member of our Guest Services team at the venue.  

The entrance when entering The Fillmore Charlotte + The Underground is fully accessible and flat. The inside of both venues is a flat surface and fully accessible. There are stairs located in The Fillmore Charlotte to go to the back of the room and there is a ramp to avoid these stairs. There is also a ramp to enter the VIP Club at The Fillmore Charlotte. Please let our guest services team know if you need to be directed to the ramp. 

Accessible tickets can only be purchased online at livenation.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets.  Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

The box office at The Fillmore Charlotte + The Underground is open show day only, starting approximately two hours before doors open.

To find tickets in the Accessible Seating Area of The Fillmore Charlotte + The Underground, after purchasing your General Admission tickets, please contact the venue directly to set up a reservation for an accessible seating accommodation please email FillmoreCLT.info@livenation.com or call 980.266.6460.  More information regarding the purchase of accessible seating on Ticketmaster can be found here.

In a general admission event, the accessible seating area can reach capacity early and is first-come, first-served. Our Accessible section for The Fillmore Charlotte is located on tier one, house right. Our Accessible section for The Underground is located at the front of stage on the right side. Our staff can help direct you to both seating areas. 

Assistive Listening Devices (ALDs) technology at The Fillmore Charlotte + The Underground is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you are not able to use your device, please see a member of the guest services team upon your arrival. They will provide you with an Assisted Listening Device. Please be aware these are in limited quantities and first come, first served.

The Fillmore Charlotte + The Underground has Listen, Tech-enabled. The app is available to download here before your visit: Apple and Google.      

1. Connect to Wi-Fi network Free_Fan_Wifi 
2. Download the Listen Everywhere app via the App Store 
3. Connect to the audio channel in the app
4. Enjoy the show!

If you are having any issues using the Listen Everywhere app please let our Guest Services team know and they can help you get assistance. 

We welcome you to wear a face mask during your visit to The Fillmore Charlotte and The Underground.

Frequent handwashing is encouraged to help prevent the spread of illnesses that are transmitted by contact. Wash your hands with soap and water for a full 20 seconds, especially before eating/handling food and after using the restroom.

There are accessible concession stands located in the Fillmore Charlotte + The Underground. If you need assistance when at the concession stands, let our member services team know and they will get you assistance when ordering.

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request at FillmoreCLT.info@livenation.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas.

For real-time updates during your visit, please check our social channels: Facebook | Instagram | Twitter

First Aid is available for The Fillmore Charlotte out on the back patio. First Aid is available for The Underground near the front doors. If medical assistance is needed, please contact the nearest crew member. 

The Fillmore Charlotte + The Underground takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, The Fillmore Charlotte + The Underground cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.

If medical assistance is needed, please contact a crew member. 

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.  

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

Guests requiring larger amounts of medically necessary supplies in reasonable quantities must be declared and subjected to additional screening upon entry. Security will put a medical tag on your bag. Only these items are not subjected to our baggage policy. Please inform the staff of this when you arrive at the gates. 

The Fillmore Charlotte and the Underground are located in the NC Music Factory. The NC Music Factory has a parking lot located across the street from the venue just past the AvidXChange building. There is accessible parking located on the first level of the parking deck and accessible spots located outside the parking deck. The accessible parking belongs to the NC Music Factory and they may charge parking fees. These fees may vary and are NOT venue fees. The accessible parking is first come, first served and please be advised that parking is limited. 

An accessible placard is required to park in any of the accessible spaces.

Drop Off: If you wish to drop off a member of your party, please drop them off at the main entrance. 

Accessible restrooms are located in everyone bathroom at The Fillmore Charlotte + The Underground. When you enter The Fillmore Charlotte, you will walk past the stage and turn right to enter the bathrooms. We also have accessible restrooms located in the VIP Club at The Fillmore Charlotte. There is also a ramp to enter the VIP Club at The Fillmore Charlotte. The Underground bathrooms are located straight ahead when you enter the venue behind the stage. All accessible restrooms are single user and first come, first served. 
 

At The Fillmore Charlotte and The Underground, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.